Who is a significant figure in the evolution of patient experience and what did they develop?

Angelica Theriot is a significant figure in the evolution of patient experience, primarily known for developing the Planetree model. This model is notable because it emphasizes holistic care, which focuses not only on the physical aspects of health but also on emotional, mental, and social well-being. The Planetree model promotes patient-centered environments that enhance the patient experience by involving patients in their care decisions and recognizing their individual needs.

Theriot's contributions have had a profound impact on how healthcare organizations design environments and care processes that prioritize patient engagement and satisfaction. The principles laid out in the Planetree model have shaped many healthcare facilities to foster a more empathetic and supportive atmosphere for patients, ultimately improving their experience during treatment.

In contrast, the other individuals mentioned have made important contributions in their respective areas, but their focus is not specifically centered on the broader concept of patient experience in the same comprehensive manner as Theriot's work with the Planetree model.