Which organization is responsible for administering the HCAHPS survey?

The correct answer, which identifies the organization responsible for administering the HCAHPS survey, is the Center for Medicare and Medicaid Services (CMS). CMS plays a pivotal role in overseeing the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey as part of the broader initiative to measure patient experience in hospitals. The HCAHPS survey is a standardized tool that collects feedback from patients about their inpatient hospital experience, and the data gathered from this survey is used to create transparency in hospital care quality and to inform patients' choices regarding healthcare providers.

CMS utilizes this survey as part of its efforts to improve healthcare quality by holding hospitals accountable for the patient experience. The HCAHPS results are publicly reported on the Hospital Compare website, allowing patients to make informed comparisons among hospitals based on patient experiences.

The other organizations mentioned do not have a direct role in administering the HCAHPS survey. The CDC focuses on public health and disease prevention, the World Health Organization is involved in global health initiatives and policy guidance rather than specific survey administration, and the American Hospital Association represents hospitals and health systems but does not administer the HCAHPS survey itself. Understanding the role of CMS in this context highlights the significance of standardized patient feedback in driving healthcare