Which of the following is a limitation of the Press Ganey surveys?

The limitation associated with Press Ganey surveys prominently involves their low return rate. A low return rate indicates that not enough patients are completing the surveys, which can lead to results that may not accurately reflect the overall patient experience. When only a small percentage of patients respond, the feedback collected may be skewed or biased, failing to capture the insights of the broader patient population. This can result in a lack of reliability in the data, limiting the ability to make informed decisions for quality improvement in healthcare services.

In contrast, while a high response rate would typically be seen as a positive attribute, the representation of minorities may not always reflect broader community demographics, and excessive survey length can deter participation. However, these factors do not align with the specific limitation related to the return rate that affects the effectiveness of the feedback gathered from the surveys.