Which model includes the step "Never leave them hanging" in its framework?

The LEARN model is designed to enhance communication and strengthen relationships between healthcare providers and patients. The step "Never leave them hanging" is particularly significant within this framework as it emphasizes the importance of proactive communication and follow-up with patients. This step encourages healthcare professionals to ensure that patients are kept informed about their care process, including next steps and any pending information or results.

By incorporating this principle, the LEARN model fosters trust and confidence, as patients feel valued and cared for throughout their healthcare journey. The model highlights the necessity of addressing patients' concerns promptly and ensures that they do not feel abandoned or neglected at any point. This aspect is critical in improving overall patient satisfaction and experience.

The other models—HEART, HEAT, and RELATE—while valuable in their contexts, focus on different aspects of patient interaction and may not specifically mention this crucial step of continuous communication and reassurance that "Never leave them hanging" embodies.