Which characteristic is NOT part of the Picker Institute's Eight Characteristics of Patient-Centered Care?

Prepare for the Certified Patient Experience Professional Exam with our interactive quiz. Featuring flashcards, multiple-choice questions, and detailed explanations, our quiz is your essential tool to ensure success and boost your confidence on exam day!

The characteristic that is part of the Picker Institute's framework is centered around supporting patients in their care, which includes respecting their values, preferences, and needs. The essence of patient-centered care is to empower patients to be active participants in their healthcare journey. Characteristics such as access to care, emotional support that reduces fear and anxiety, and strong consideration for patient values are all fundamental elements aimed at enhancing the patient experience and fostering better health outcomes.

In contrast, the notion of medical authority over patient choices deviates from this philosophy. It implies a top-down approach where the healthcare provider makes decisions for the patient without their input, which runs counter to the principles of shared decision-making and patient empowerment that are emphasized in patient-centered care. This approach does not acknowledge the importance of patients’ perspectives and their involvement in their own care, making it an unsuitable characteristic within the framework of patient-centered care put forth by the Picker Institute.

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