What type of scale does Press Ganey use in their surveys?

The correct choice is the Likert scale, which is commonly used in surveys to measure attitudes, opinions, or perceptions. This type of scale consists of a series of statements related to the subject of the survey, where respondents indicate their level of agreement or disagreement on a symmetric agree-disagree scale. Typically, this scale ranges from "strongly disagree" to "strongly agree," allowing for a nuanced understanding of respondents' feelings and experiences.

In the context of Press Ganey surveys, the use of a Likert scale enables healthcare organizations to quantify patient satisfaction and experience effectively. By employing this scale, the surveys can capture a range of emotions and opinions that are essential for improving patient experience. The summarized responses can be converted into useful metrics that guide healthcare providers in understanding patient feedback and making informed changes to enhance care.

Nominal scales, on the other hand, classify responses into distinct categories without any order, which does not provide the depth of response analysis needed for patient feedback. Ordinal scales do have order but do not specify the distance between options, making it less precise than the Likert scale for measuring degrees of opinion. Interval scales measure distances between points but do not make sense in the context of the subjective experiences captured in Press Ganey surveys