What should be documented when gifts are used in service recovery?

When gifts are used in service recovery, it is important to document the patient's name for several reasons. Firstly, recording the patient’s name helps in maintaining a personal touch in the service recovery process, allowing the healthcare provider to follow up effectively and understand the individual’s experience. It also aids in tracking the outcomes of the service recovery efforts, which can be beneficial for improving future interactions and addressing any patterns that might emerge.

Documenting the patient's name is a standard practice that ensures accountability and continuity of care. It allows for the proper allocation of resources used in recovery efforts and helps in reviewing the effectiveness of the gifts offered as a gesture of goodwill. While other details may be relevant in certain contexts, the patient's name is essential for identifying the individual case and tailoring further communications or follow-ups accordingly.