The primary purpose of the Patient and Family Advisory Council (PFAC) is to provide guidance to improve patient and family experience. PFACs are established to incorporate the perspectives of patients and their families into the decision-making processes of healthcare organizations. By actively involving patients and families in discussions about policies, practices, and services, PFACs aim to enhance the quality of care and ensure that the healthcare experiences are attuned to the needs and preferences of those receiving care.
This guidance can take various forms, such as advising on the design of patient education materials, reviewing new programs, or suggesting improvements to the overall patient experience. By leveraging the insights and experiences of patients and families, healthcare organizations can create a more compassionate, empathetic, and effective care environment focused on the needs of the patients they serve.