What is one of the main goals of the Office of Patient Relations at Rush?

Understanding service gaps through increased complaint capture is a pivotal goal for the Office of Patient Relations at Rush. This focus helps to identify areas where patient experiences may fall short of expectations. By effectively capturing and analyzing complaints, the office can highlight specific problems within the patient care process and service delivery. This feedback is essential for improving overall patient satisfaction, ensuring that the facility addresses concerns and enhances the quality of care provided. Recognizing service gaps leads to targeted interventions that ultimately enhance the patient experience.

In contrast, while increasing hospital admissions, reducing staff turnover, and enhancing financial performance are important for healthcare organizations overall, they are not the primary focus of the Office of Patient Relations. The main objective is to prioritize patient feedback to enhance service quality, thereby indirectly contributing to other organizational goals.