What is one aspect NOT included in the definition of patient experience?

The definition of patient experience encompasses a variety of elements that influence how patients perceive their care. Specifically, it includes aspects like culture, interactions, and a cross-continuum view, all of which shape the overall experience a patient has during their healthcare journey.

One crucial element that is typically not included in the definition of patient experience is costs. While the financial implications of healthcare can certainly affect a patient's overall satisfaction and engagement, the core definition of patient experience focuses more on the qualitative aspects of care. This includes how patients interact with healthcare professionals, the communication style of the medical staff, the cultural sensitivity displayed in care delivery, and the continuity of care across different settings and stages of treatment. Costs may impact access and satisfaction but do not directly define the experience itself.

Understanding this distinction helps clarify that patient experience is primarily about the perception of care rather than the financial aspects surrounding it.