What does the term "risk management WATCH files" refer to?

The term "risk management WATCH files" refers to files that contain sensitive information and therefore cannot be shared with patients. These files typically involve data related to risk assessments, incident reports, and other confidential information that is crucial for the hospital's internal processes in managing risk and ensuring safety. Sharing such information with patients could compromise the integrity of the risk management process and the privacy of involved individuals.

Understanding this concept is essential for patient experience professionals, as it highlights the balance between transparency with patients and the necessity of maintaining confidentiality for effective risk management. The focus of these files is on protecting the interests of both the organization and the individuals involved in incidents or claims, which is a critical aspect of risk management in healthcare settings. Thus, recognizing the limitations on sharing information contained within WATCH files is vital in maintaining the proper functioning of risk management protocols.