What does the "L" stand for in the LEARN model?

In the LEARN model, the "L" stands for "Listen." This component emphasizes the importance of actively listening to patients and their concerns as a critical first step in effective communication and patient-centered care. By listening attentively, healthcare professionals can better understand the patient's experiences, needs, and expectations, which is fundamental to building trust and rapport. This approach not only helps in gathering essential information but also makes patients feel valued and understood, which can significantly enhance their overall experience within the healthcare setting. Listening sets the foundation for the remaining elements of the LEARN model, allowing for more meaningful interactions and tailored responses to patient needs.