What defines a level 1 complaint?

A level 1 complaint is characterized by being a concern that is immediately addressed by an employee. This means that the issue can be resolved on the spot without the need for escalation or formal processes. Such complaints are typically minor in nature or related to immediate service delivery issues, allowing staff to respond quickly and effectively, enhancing the patient experience.

In addressing the other choices, a written grievance or a formal investigation implies a higher level of concern or complexity that necessitates a structured response, which does not align with the immediate resolution characteristic of a level 1 complaint. Issues involving multiple hospital departments also indicate a more complex situation, requiring coordination and potentially formal complaint procedures. Therefore, the essence of a level 1 complaint is its immediacy and capacity to be resolved directly by frontline staff, emphasizing proactive patient engagement and rapid response.