What aspect of patient feedback does the Office of Patient Relations primarily focus on?

The Office of Patient Relations primarily concentrates on patient complaints and concerns as a critical aspect of patient feedback. This focus is integral to understanding patients' experiences and addressing issues that may negatively impact their care. By investigating and resolving complaints, the Office can implement necessary changes and improvements that enhance overall patient satisfaction and care quality. This approach not only helps in rectifying immediate issues but also contributes to establishing a culture of continuous improvement within healthcare facilities.

The other options, while relevant to the broader patient experience, do not capture the core mission of the Office of Patient Relations. Dietary preferences, customer service interactions, and compliance with treatment plans are important factors in patient care, but the focus of the Office is specifically on capturing and responding to complaints and concerns to ensure that patients feel heard and valued. This emphasis on complaint resolution is crucial for fostering trust and engagement between patients and healthcare providers.