What are three reasons used by CMS/ARHQ to justify the development of the HCAHPS survey?

The correct choice highlights three critical justifications for the development of the HCAHPS survey by CMS (Centers for Medicare & Medicaid Services) and AHRQ (Agency for Healthcare Research and Quality).

The first element, "incentive to improve quality of care," aligns with the fundamental purpose of the HCAHPS survey. It was designed to provide a mechanism for hospitals to assess and enhance their services based on patient feedback. By capturing the patient experience, hospitals are motivated to identify areas for improvement that directly impact care quality.

The second aspect, "create a standardized survey for hospital comparison," emphasizes the need for consistency across different healthcare providers. Standardization allows for valid comparisons among hospitals, making it easier for patients to make informed choices based on the reported experiences of others. This uniform approach ensures that all hospitals are evaluated using the same metrics, which is crucial for benchmarking and enhancing overall care delivery.

Lastly, the creation of accountability establishes a link between hospital performance and patient satisfaction. By publicly reporting HCAHPS scores, hospitals are held responsible for their performance, incentivizing them to focus on the patient experience. This accountability fosters a culture within healthcare organizations where patient feedback is valued and used as a driving force for continuous improvement.

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