In received communication, what percentage is attributed to nonverbal communication?

Nonverbal communication plays a significant role in how messages are perceived and understood. Research, including studies by communication expert Albert Mehrabian, suggests that a large portion of communication is conveyed through nonverbal cues. Specifically, it is often stated that nonverbal communication accounts for approximately 55% of the total received communication. This includes body language, facial expressions, gestures, and other forms of nonverbal signals that can significantly influence the emotional tone and overall understanding of the message shared.

Understanding the weight of nonverbal communication is crucial for professionals, especially in patient experiences, where establishing a connection and conveying empathy can heavily depend on how something is expressed, not just what is said. This insight highlights the importance of being aware of nonverbal cues during interactions to enhance communication effectiveness and patient satisfaction.