How do Press Ganey and HCAHPS differ in survey result calculation?

Press Ganey and HCAHPS have distinct methodologies for surveying patient experiences, which also extends to how they calculate and report survey results. Press Ganey utilizes a Likert scale, which is a common rating system allowing respondents to express varying levels of agreement or satisfaction with their experiences. This scale can capture nuanced insights into patient perceptions by providing a range of options, enhancing the depth of feedback collected.

Additionally, unlike HCAHPS, the results from Press Ganey's surveys are not part of a public reporting system. This means that the data is primarily used for internal benchmarking and quality improvement within the healthcare organization rather than being accessible to the public. This fundamental difference in reporting creates a valuable distinction: while HCAHPS results contribute to public accountability and transparency in healthcare quality, Press Ganey emphasizes internal insights for strategic improvements. Hence, the option stating that Press Ganey uses a Likert scale and is not publicly reported accurately reflects the differences in how both organizations operate and report their findings.