According to the definition, what are the four core concepts of patient experience?

The four core concepts of patient experience emphasize the holistic view of how patients engage with healthcare services. "Interactions" refer to the various forms of engagement patients have with healthcare practitioners and staff, illustrating the importance of personal connections in the delivery of care. "Culture" encompasses the organizational values and behaviors that influence how care is perceived and delivered, highlighting that a supportive and empathetic healthcare environment significantly impacts patient experiences.

The "cross-continuum view" recognizes that patient experience extends beyond a single point of care; it includes the entire journey of the patient through different stages of healthcare, from initial contact to post-care interactions. Finally, "perceptions" address how patients interpret their experiences based on their expectations and the quality of care received, which ultimately shapes their satisfaction and trust in the healthcare system.

Understanding these core concepts is essential for improving patient experience, as they encapsulate the complexity and multi-dimensionality of how patients perceive and interact with healthcare. Each of these elements contributes significantly to fostering an environment where patient-centered care thrives.