A grievance is defined as which of the following?

A grievance is typically understood as a formal complaint regarding dissatisfaction with services or treatment, particularly when those issues are not resolved immediately. It reflects a deeper concern that often requires further investigation or action from the healthcare provider. In many organizations, grievances are formally documented to ensure they are addressed appropriately, which underscores their significance in the patient experience and care delivery processes.

The notion that grievances arise from complaints that remain unresolved at the moment is crucial because it highlights the importance of not just addressing immediate issues, but also recognizing underlying concerns that may require systemic changes or follow-up actions. Therefore, the definition aligns with how grievances are treated in healthcare settings, as they necessitate a structured approach to ensure patient satisfaction and continual improvement in service quality.